Refund Policy

Last updated: July 2026

Please read this policy before placing an order.

Before activation

Where an order has not yet been activated, contact us immediately to request cancellation.

After activation

Because digital access is delivered electronically, refunds after activation are assessed based on the circumstances, including whether the service can be used on a confirmed compatible device.

Technical issues

Customers should contact support and allow reasonable troubleshooting. Issues caused by unsupported devices, poor internet connections, VPNs, third-party applications or incorrect setup may not qualify for a refund.

Requesting a review

Send your order details and a clear description of the issue to WhatsApp at +44 7877 172160.